This policy does not apply to items which have been customised or modified to meet a customer’s requirements.
Triathlon® Battery Solutions offers a returns policy which allows you to return unwanted products to us for a refund on the following conditions:
- We must receive the item in its original condition within 14 days of receipt by you; for clarification, if you wish to return a battery it must not have been used.
- The returned item must be in a condition allowing it to be resold as new including being unused, in its original packaging, with all components and with any seals, labels and documentation intact.
- You must send the item to the following address and include a copy of your receipt and returns form which we may make available:Triathlon® Battery Solutions, Unit 21 Westbrook Trading Estate, Westbrook Road, Trafford Park, Manchester, M17 1AY.
- You must pay the cost of returning the item to us.
- The item is your responsibility until it reaches us. For your own protection we therefore recommend you return items using a delivery service that insures you for the value of the goods and that you retain proof of posting.
- If we receive the returned item in accordance with the above requirements, we will issue a full refund but will deduct the original delivery charge, any payment charges, and any discount that had been applied. For complete batteries (flooded lead acid batteries) we will also deduct an admin charge which is equal to 15% of the total cost of the battery. This is to cover the labour costs involved in the assembly and disassembly of the battery.
- If you prefer, we will exchange the item. If the item you exchange to is of a higher value of that being returned, we will issue an invoice for the difference. For exchanged complete batteries (flooded lead acid batteries) we will charge an admin charge which is equal to 15% of the total cost of the battery which is being returned. This is the cover the labour costs involved in the assembly and disassembly of the battery.
- If you return an item but do not comply with this policy, then we reserve the right not to offer a refund or exchange.
- We do not accept returns of the following products even in their original condition: De-ionised water, harnesses.